Excellent Customer Service
Our survey asks 15 questions, ranging from our pre-order processes, through lead times, machines delivery, installation and training, to after sales service including response to any problems and how we handled them. Customers were asked to score us across these 15 areas on a 5 star rating scales, with 1 being poor and 5 being excellent.
We use this feedback to continue to improve our customer service, but overall we are delighted with what our customers tell us. A more detailed summary of the survey is below, but we were particularly pleased that 100% of customers gave us either 5 or 4 stars for being a great company to deal with (83% giving a 5 star rating here) and 100% of customers would buy from us again (83% giving a 5 star rating here).
Being a quality brand, we never expect to be regarded as the cheapest, but it is great to know that we were given 4.2 stars out of 5 for Value for money. It’s reassuring that great service doesn’t have to cost the earth! Here is summary of the results, with a more details break down below.
Summary Ratings
- Pre-sales Response – 4.6 / 5
- Equipment/Delivery/Installation – 4.6 / 5
- After Sales Support – 4.9 / 5
- Great Company to deal with – 4.8 / 5
- Value for money – 4.2 / 5
- Would buy from us again – 4.8 / 5
“The customer service right from day one to delivery and beyond is spot on. A lovely company to deal with, staff are so helpful”
“Excellent service on both occasions that we have done business with Universal, great products at very competitive prices.”
“All round very happy with the service provided & will not hesitate to use again when I require filling machines in the future.”
“A fantastic company, with extremely high build quality & excellent pre and post-sales service. Not the cheapest in the world, but definitely the best, Very strong, robust, well designed & well-built units.”
Detailed Ratings
Pre-Sales Response
4.6 out of 5 stars
- 5 star 72%
- 4 star 17%
- 3 star 11%
- 2 star 0%
- 1 star 0%
Equipment/Delivery/Installation
4.8 out of 5 stars
- 5 star 71%
- 4 star 20%
- 3 star 6%
- 2 star 3%
- 1 star 0%
After Sale Support
4.8 out of 5 stars
- 5 star 94%
- 4 star 6%
- 3 star 0%
- 2 star 0%
- 1 star 0%
Great Company to deal with
4.8 out of 5 stars
- 5 star 83%
- 4 star 17%
- 3 star 0%
- 2 star 0%
- 1 star 0%
Value for Money
4.3 out of 5 stars
- 5 star 33%
- 4 star 50%
- 3 star 17%
- 2 star 0%
- 1 star 0%
Would Buy from Us Again
4.8 out of 5 stars
- 5 star 83%
- 4 star 17%
- 3 star 0%
- 2 star 0%
- 1 star 0%
These results are updated on a rolling quarterly basis – showing customer satisfaction over the last 12 months.