Excellent Customer Service

Personal Care Productions Company, Isle of Wight

I love working with Universal, every member of staff that I have had the pleasure to deal with is always quick to respond, kind and nothing is too much trouble, even when I ask silly questions. Universal will always be my first choice when buying machinery.

C. C. Company Director

Barrettine Ltd

We have bought a few machines off Universal Filling, one very recently. They always provide good quality machines and great service.

Kevin Dyer Works Manager

Industrial Cleaning Products Company, Northumberland

We recently purchased a Universal filling machine, and I couldn't be more impressed with its performance. The machine delivering precise and consistent fills. The efficiency it brings to our production process has significantly improved output. It's easy to operate, reliable, and built to last. If you're looking for a high-quality filling machine that ensures accuracy and efficiency, I highly recommend the Universal Filling Machines’ products.

Nigel Schollick General Manager

Vitax Ltd.

Universal are our preferred supplier of liquid filling equipment, and we have a relationship that has lasted 15plus years, with Vitax purchasing 8 different fillers and 1 capper as we expand and develop our capacity. A great Company to deal with.

Dale Eames Production Manager

Specialist Chemical company, Devon

We have purchased three machines from Universal now. We have always found your company good to deal with and very helpful.

Ken Buckley Works Manager

Pure-Life UK Natural Oils Ltd.

Not much to say really – Universal are totally on point and how business should be done. Great product sold by a great company.

Paul Hodkinson Director

Stanhope-Seta (UK)

A very helpful team that responded to our enquires in a timely manner with good advice, they also were able to give us a demonstration at our facility so we could fully assess the equipment we were looking to purchase.
We look forward to working with Universal on future projects.

Jeff King Laboratory Support Engineer

Specialist Chemical company, Kent

After a very long period of difficult manual capping on one of our production lines, Universal Filling came to our aid and recommended their in-line belt capper. We purchased and installed the machine, and our problem disappeared from the first throw of the switch.

I cannot thank the team there enough for their efforts to eradicate what was a real problem for us on our production line. Thanks again to everyone at Universal Filling who was involved in the project, and the successful outcome. I have only positive things to say in respects of Universal as a business and also each and every member of the staff I have had the pleasure to deal with.

I think the team there are one of the best I work with, and I always have full confidence in them from start to finish in any work I approach them with

K. J. Development Manager

Specialist Chemical company, Derbyshire

I have always found Universal’s filling equipment very reliable and built to a very good standard and would definitely recommend you buy Universal equipment.

Universal Team are always very quick to respond to enquires & spares support required for the servicing /maintenance of the equipment.

K. O. Production Manager

Biotech Company (UK)

We have purchased 4 Universal machines - we have both a 4-head automatic filler and a twin-head automatic machine. The 4-head filler is our main filler that has helped us improve productivity and bring in new work. The twin-head is used for the medium volume runs which takes the pressure of the 4-head filler. We also have a small single-head filler which we run pouches and a 5 litre single-head filler which is used for small runs.
We have had very few issues with these machines over the years and if we have any problems or need a replacement part Mandy's there to sort you out really quickly. Overall Universal are a great company and hopefully we will have many more years together.

Manager

Morgans Pomade Co. Ltd

We have purchased numerous machines from Universal over the last 40 plus years & keep returning to them. Not the cheapest, but certainly excellent quality & service. All manufactured in UK, as well.

Peter Standen Technical Director

Angelic Celestial Colours Ltd

We've had a brilliant experience with Universal and all the staff we have dealt with. Communication is quick and effective. Questions are answered quickly and clearly. We had some minor teething troubles with our filling machine, due to the unique nature of our product, but we had an immediate response to our request for help and it was sorted within minutes. When we needed a replacement part (because we broke the original) we had it the next day. I really can't recommend them highly enough.

Tracy Eden Creative Director

Quadralene Ltd

We have purchased equipment from Universal for many of years and I find their service and machine quality very high.

Paul Gray Operations Manager

Dingle Distillery Ltd.

First class service from beginning to end. Mark is extremely helpful and replies quickly to any queries. It has been a pleasure to source equipment from Universal. When I placed the order, I had a high degree of confidence that the machine was exactly what we required. We have been using the machine for several weeks now and we are delighted with how it is performing.

Graham Coull Master Distiller

Fuerst Day Lawson

Professional service delivered by a contentious team of professionals who go above and beyond to ensure the customer is happy. Excellent service from the shopfloor upwards.
One of the best companies I have had the pleasure to do business with.

Paul Watkins Production Manager

Intercontinental Brands

Universal are an excellent company to deal with. All staff are very knowledgeable in the product. Customer service is near perfect, nothing is a trouble.

Pricing is very competitive, sure cheaper alternatives exist but build quality, spares and ongoing support in unrivalled.

David Milburn Client Manager

Jotun Paints

Universal are a great company to work with and totally trust worthy on giving sound advice. The Posifill machine we bought worked straight out of the box and the operators were very pleased with its operation. This enabled a solution to a problematic small 40ml dispensing product and increased safety, accuracy and speed of production.

Stephen Guest Technical Manager

Haircare Company (UK)

We have dealt with Universal since the late 1970's and they are always first call we make when looking at new filling equipment.

Technical Director

Healthcare Company, North West England

I have used Universal Filling machines for over 20 years and have recommended them to various businesses.
They are a professional, reliable, efficient and a team that produce machines that are built to last.

Marcus Rigby Engineering Manager

Torus Measurement Systems

We are very happy with the service & products we received from Universal.
We always have a positive experience - Mandy is fantastic!

Joanne Western Procurement

Nikwax Ltd

From the very outset Universal were streets ahead of the competition in dealing with us. No hidden unpleasant surprises in regard to quotes, which was refreshing.
The machine supplied was perfect for the desired duty. We have had no negative issues with the machine to date and it has become the steady horse of the factory floor. I find the whole team at Universal an absolute pleasure to do business with. They are always so helpful, and their customer back up has been second to none. I cannot speak highly enough of the after sales support. Every time I have had the pleasure to do business with them, I have always come away totally satisfied. The whole team, from reception, to technical, to management are a joy to work with. I cannot speak highly enough of the business in its entirety. My only negative comment is that my boss will not give me more money to buy more of Universal Filling's equipment.

Kevin Jordan Service Engineer

Rutpen Ltd

Always a joy to deal with Universal, knowledge and records of equipment belonging to us is excellent, we have some very old Universal machines still operating to a very high standard along with brand new machines. This is testimony to the aftercare and parts service.
Mandy and the whole team are always very helpful efficient and friendly.

Sam Morley Engineering Manager

Chemical Manufacturing, Midlands

I have always found Universal Filling, a reliable and very supportive supplier over the years. All the personnel are all very helpful & positive to assist with any new projects or existing equipment. I have continued to recommend them to my new employer when moved from current to new company positions, as I believe the equipment is reliable and well manufactured to other competitors.
A good company to work with and always supportive in after sales & advise - credit to Managing Director, Mike Hollis & his team at Universal.
As a long term customer I would recommend Universal Filling as a supplier, good reliability and well-built machinery for all types of ranges in volume.

Production Manager

Henderson’s Relish

Especially thankful for your flexibility working with us to achieve a grant. This required tailored quotations to meet grant criteria. Very helpful installer. We were delayed Owing to us not having the conveyor ready to go at our end. Neil was willing to go the extra mile for us and stay additional time to finish the job - Thanks Neil.
The whole team at Universal has been a pleasure to work with, thank you for your excellent service.

Matt Davies General Manger

Direct Independent Imports

Universal’s always the service is 110% they are always there at the end of the phone to help in every possible way. We had a very small issue with the install due to needing extra change parts, but this was put right within a couple of days.
We have purchased from Universal for the past 8 years and have now purchased 7 filling machines - one been a fully automatic machine - this shows how happy we have been with their quality of build.

Mark Insted Managing Director

Vitax Limited

Universal are our number one choice when we require a new filling machine, as their machines are well made, long lasting and user friendly. It also helps that they represent excellent value for money.

Dale Eames Production Manager

TJ Innovations

We cannot fault the quality and reliability of their equipment and they are always so helpful and happy to help anytime. We are very happy with our 6 machines. The quality, performance and speed of the machines is fantastic and we would recommend Universal Filling Machines every day. The customer service right from day one to delivery and beyond is spot on. A lovely company to deal with, staff are so helpful.

Sandy Morris Senior Partner

Celtic Candles, Ireland

Excellent company and machine. We have had no issues with the machine, it works brilliantly. Sales support 2nd to none.

James Stewart Director

Medichem SA, Malta

The delivery of the machine was on-time and the product that 100% fits our needs. An Enriching experience - professional treatment.

Manel Benito Production Manager

L.C.I. Sarl Flowey, Luxemburg

We have work together for more than 20 years, I think that says more than any speech. Your name and ours are associated with one word, Quality and this is the best visit card.

Iulian Soptelea Purchasing Manager

Nikwax Ltd

Universal are always a pleasure to deal with. The staff are all very competent and professional. The general feel of the place when visiting is really nice and relaxed. Always helpful when we need support or spares

Kevin Jordan Engineer

The Handmade Soap Company

"I just wanted to drop you a short note. It was really a pleasure dealing with your team; Mark Kirby, Steve Brawn and then finally Mandy Spiers on ordering spare parts. The entire experience of working with Universal was very positive.

When I took my first job in cosmetics, more than 25 years ago and fresh out of university, I joined a small company in Devon which only ran Universal machines. I was impressed then by their robustness and reliability and this was one of the reasons I gravitated to Universal this time.

As a company we try to be easy for our customers to deal with. Universal has achieved the same ease of interaction. From our first enquiry to finally placing the order took a long time and a lot of questions from my side, and Mark was particularly patient over the months. It was a pleasure to work with your company and I would not hesitate to recommend Universal as an engineering partner.

Thank you for your support."

Sean Monaghan Head of Operations

Angelone Chemicals and Contract Fillers

"UFMC are a great company to deal with. They know exactly what they are doing. They give good sound advice as to individual requirements and job requirements.

Their machines are well designed and they carry out product testing for your equipment to assure it does what it was designed for. Technical advice and guidance for any teething problems is first class. Spare parts are dispatched quickly. I cannot fault them in any way. The equipment we purchased from them is working well and great for our contract filling service we provide to many customers including our own products. My advice give them a call - why look elsewhere when all you need is here!"

Tony Angelone Managing Director

T J Innovations

"Universal was recommended to us and the recommendation was spot on. One machine is now 22 years old and still works perfectly. Fantastic quality and very good value for money and will be ordering again for soon. We are looking to order a new P5000 machine shortly because we know that we can expect the very best performance from the machine. Universal are really nice people and have given us fantastic after sales on advice and minor problems - thank you."

Rachel Howe

Cosmetics Producer

"Universal are a lot more expensive than other options available, but as soon as I saw the quality of what they were doing, I was actually happy to pay the difference.

Mark Kirby has been brilliant throughout and the help I got from John on my training day was superb, thanks.

A fantastic company, with extremely high build quality and excellent pre and post-sales service. Not the cheapest in the world, but definitely the best, Very strong, robust, well designed and well-built units."

John T Owner

Colorlord

"We purchased a 5 litre volumetric pump and it has coped with all products we produce to quite a high viscosity. Really pleased with our purchase."

David McCormick Production Manager

Pocket Scents

"As a new start-up business and someone who had never bought any machinery before, this purchase was rather a daunting one. There were cheaper quotes, however, I felt the UFMC’s Vacufill was of far superior quality to the other units I was being quoted on.

Mark on the customer care team was fantastic and went out his way to provide contact details for various people to help me find out exactly what my business required. The Vacufill itself is a great bit of kit and really is a game changer for any small business looking to expand. My business has went from 100 bottles a day capacity to around 1000 bottles a day and the major reason for that is the Vacufill.

Highly recommended."

Matt Wilson Managing Director

Statfold Seed Oils

"Universal Filling Machine Company have supplied us with a number of machines in the past that have increased our production output 3 fold.

Universal’s after sales service, in respect of spare parts, usually deliver next day by courier as most of the spares are off the shelves.

In the very unlikely event that your machine should require an engineer visit (as this does happen on any brand of machine) then you’re down time is kept to a bare minimum with excellent/stress free service.

Thank you UFMC and all involved with excellent customer satisfaction."

Paul Sharpe Engineer

Health & Beauty Product Manufacturer

"I found Universal, to be very helpful and quick to respond to enquires/advise or trials and would recommend them to other companies for value for money and reliable equipment. A credit to Mike Hollis & all staff at Universal to be always helpful and co-operative towards the customer requirements/service."

KL Production Manager

Whisky Broker

"Universal’s machines are great and we are really pleased with the customer service and level of support provided by phone and email from Mark when we needed it. We would definitely buy again."

Martin Armstrong Director

Creative Art Products

"We have found the quality of material and manufacture to be of good quality and have had no hesitation in ordering further machines as and when required."

John Reynard Managing Director

International Consumer Goods Company

"Excellent service on both occasions that we have done business with Universal - great products at a very competitive price."

RG Manager

Gilchrist Technical Services

"I have now been responsible for the purchase of two laboratory filling machines from Universal. I came back for the second one due to the performance of the first one. I am considering similar machines for 2 other projects.

Universal’s responses to enquiries are always very prompt and during a recent enquiry I really appreciated the honesty of the salesman who could have sold me equipment which may not have delivered the results that we were looking for.

Universal Filling Machines offer some simple yet effective semi-automatic filling machines which can be integrated into start-up production systems. Due to their robust, reliable yet simple design they can be operated with little or no engineering resource."

Alastair Gilchrist Managing Director

Totally Natural Solutions

"Excellent service in providing a filling machine that performs as expected and is easy to maintain and operate. Both the filler & capper that were purchased had modifications that were necessary for my particular application and both have exceeded my expectations. All round very happy with the service provided and will not hesitate to use again, when I require filling machines in the future."

Simon Boulden Operations Manager

Avanor Healthcare

"We have three bench top Universal Filling machines that between them, turn out 1/4 million units per year with practically zero downtime - they just keep going. As such, we will continue to work with Universal to supply equipment to meet increase in demand for our products."

Scott Duffy Managing Director