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Privacy Policy Statement

Universal Filling Machines respect your privacy. This privacy statement sets out how we collect, use and protect any information that you give us when you use this website.

We collect and use personal and business/corporate information to understand your needs and interest and to serve you better

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Use of this website by you constitutes acceptance by you of this privacy policy. If you do not wish to accept this Privacy Policy, please leave this website immediately.

What we collect

We may collect the following information:

  • Your name, job title and Company details
  • Your contact information including address, email address and telephone number(s)
  • Information regarding your business requirements
  • Other information relevant to customer surveys and/or offers
  • How we use your information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To assist us with your enquiry
  • Provide you with product and pricing information
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post.

How we share your information

Universal Filling Machines will not sell, rent or lease your personal information to others.

We may need to share your personal information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:

  • Fulfilling our customer orders
  • Delivering packages
  • Scheduling and performing installations
  • Servicing products
  • Conducting research, analysis or administering surveys
  • Sending mail and email on behalf of us
  • Processing your payment to us

The third parties with whom we conduct business are only authorised to use your information to perform the service for which they were hired. As part of our agreement with them, they are required to follow the privacy guidelines we provide them and to take reasonable measures to ensure your personal information is secure.

From time to time, we may be required to share personal information in response to a valid court order, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, liquidation or similar event.

Access to and accuracy of your information

We strive to keep your personal/business information accurately recorded. We have implemented management processes and policies to help maintain data accuracy. We provide individuals with reasonable access to personal information that they provided to us and the ability to review and correct it, as applicable. To protect your privacy and security, we will also take reasonable steps to verify your identity, before granting access to your data.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Keeping your information secure

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages customers find useful and which not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your choices and selecting your privacy preferences

For Business-to-Business contacts we operate an opt-out policy. Once we receive your information, we may send you marketing communications that contain valuable offers, promotions and other content. You always have the ability to opt-in or opt-out of receiving future marketing communications from us.

To opt-out of or opt-in to receiving marketing communications from B2B, you can take one of the following actions:

  1. Follow the directions on a marketing email. All our email marketing communications will tell you how to stop receiving them.
  2. Call +44 (0)1233 643666 and provide your current contact information.
  3. Send an email with your current contact information to sales@universalfilling.com
  4. Or, send a request with your current contact information to:
    Universal Filling Machines
    Pound Lane
    Kingsnorth
    Ashford
    Kent
    TN23 3JE

If you send an email or letter request, please be sure to include your full name, company name, address, phone number and email address and indicate specifically what type of marketing communication(s) (e.g., email, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.

Please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications such as order confirmations, shipping notifications, or other organisation-related communications.

Changes to this statement

Because we will continue to implement new technologies and improve the services and features we provide, this privacy policy is subject to change. If there are changes or additions to this privacy policy, we will post those changes here or in other formats for you to review.

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