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The Handmade Soap Company

“I just wanted to drop you a short note. It was really a pleasure dealing with your team; Mark Kirby, Steve Brawn and then finally Mandy Spiers on ordering spare parts. The entire experience of working with Universal was very positive.

When I took my first job in cosmetics, more than 25 years ago and fresh out of university, I joined a small company in Devon which only ran Universal machines. I was impressed then by their robustness and reliability and this was one of the reasons I gravitated to Universal this time.

As a company we try to be easy for our customers to deal with. Universal has achieved the same ease of interaction. From our first enquiry to finally placing the order took a long time and a lot of questions from my side, and Mark was particularly patient over the months. It was a pleasure to work with your company and I would not hesitate to recommend Universal as an engineering partner.

Thank you for your support.”

Sean Monaghan Head of Operations